Yazar "Yilmaz M.K." için listeleme
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Customer risk perceptions of internet banking - A study in turkey
Demirdogen O.; Yaprakli S.; Yilmaz M.K.; Husain J. (2010)Technological developments in electronics have lead to the introduction of technology-based self-service systems resulting in the reorganization of several industries offering their services in electronic format known as ... -
Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: A case study from Turkey
Altuntas S.; Dereli T.; Yilmaz M.K. (2012)The main objectives of this study are to: (i) measure hospital service quality by using analytic hierarchy process (AHP) and analytic network process (ANP) as a multi-criteria decision making method to acquire the relationship ...